Online stores violate the rights of customers

The process begins with the development of e-commerce in terms of the relationship between stores and customers. There is no trust in Kazakhstani online stores, there are a lot of complaints from customers, and over the past two years we have recorded a steady increase in the number of deceived customers. For example, if in 2016 there were 10% of the total number of trade claims, then in 2017 this share doubled!"

Legal protection of consumer rights Meanwhile, according to the analysis of the Kazakh e-commerce market, the Capital received.kz in the Atameken Chamber of Entrepreneurs, the share of e-commerce in total retail sales is 1.02%. This indicates serious problems in the industry that are accumulating without finding a solution. According to the public association for consumer protection "Adal", the most common complaint of buyers is the supply of goods of inadequate quality. Moreover, the quality of the product, as a rule, is below any criticism.

Merchants often force customers to transfer payment for the selected product to a personal card, in which case the customer sees neither the product nor the money. In court, the recipient of the funds explains the transfer with a request for financial support. Finally, even if the money is transferred correctly, the seller delays the delivery of the goods in every possible way. They know from experience that clients rarely bring a case to court. If our judicial system punished unscrupulous entrepreneurs, no one would dare to commit such violations of consumer rights. But no court finds moral damage to the consumer in such a situation. In general, those clients who have been openly humiliated and offended by human dignity are brought to court. But it's even beneficial for entrepreneurs to go to court, because they know how to break a case. At best, he will be obligated to repair the material damage. But all this time he was using the buyer's money with impunity." It definitely should have been settled a long time ago, at least with fines, etc.

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